Contact Us

Ombudsman Support

Customer Service Center
Speak with a National Case Manager:
Phone: 1-800-336-4590 Option 1
Service Hours: M-F 8:00 AM - 6:00 PM
(except Federal Holidays)
Email: osd.userra@mail.mil

IT Support

Help Desk
Speak with a Technician:
Phone: 1-800-336-4590 Option 3
Support Hours: M-F 8:00 AM - 5:00 PM
(except Federal Holidays)
Email: osd.mc-alex.ousd-p-r.mbx.esgr-it-support@mail.mil

Public Affairs

Media Inquiries
Service Hours: M-F 7:30 AM - 4:30 PM
(except Federal Holidays)
Email: osd.userra@mail.mil

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